Acceptable Use Policy

Play by the rules, so we can all have fun.

LAST UPDATED: 02/08/2021

Spearware Networks LLC allows customers to use all the resources they subscribe to in their hosting plans. If you think your resource use could be too intense for your service plan or for a service plan you are considering, please open a support ticket to discuss your options with Spearware Networks LLC.

We do our best to follow a Law of the Land stance when it comes to content hosted within our services.

 

Abuse Definitions.

Resource Abuse

1,1,1 – Resource Abuse consists of any activity, intentional or otherwise, that consumes sufficient system resources to negatively affect other clients or equipment.

Unsolicited Communication

1,2,1 – Any email-based communications sent without the consent of the recepient.

1,2,2 – Knowingly permitting or initiating Unsolicited Communications is grounds for immediate termination, and a permanent ban from any future service.

Malicious Content

1,3,1 – Any type of script, code, or other file that performs harmful action, either to the user affected or as a bulk action triggered by the user.

1,3,2 – Any content that violates the laws of the country it resides in.

1,3,3 – Knowingly permitting or hosting Malicious Content is grounds for immediate termination, and a permanent ban from any future service.

 

Remedial Action.

Intentional / Malicious Abuse

2,1,1 – Intentional / Malicious usage is defined as any action knowingly performed by the user, or persons user has authorized to access the service, that is categorized in the above Abuse Definitions.

2,1,2 – All services on the user’s account will immediately be terminated without compensation, save for situations where a court order demands evidence be turned over to law enforcement.

2,1,3 – The user will be permanently banned from holding any further service with Spearware Networks LLC and related companies.

Order of Execution During Abuse Offenses

2,2,1 – The offending service will be brought offline, and left in a suspended state.

2,2,2 – A support ticket will be opened to the service owner detailing the offense and the necessary steps required to resolve the situation.

2,2,3 – Once the service owner replies to the ticket acknowledging that they understand the issue and how to correct the problem, the service will be reactivated and the service owner will have 24 hours to prevent any further abuse.

 

Failure to address abuse cases will result in your services being suspended, and in extreme cases, terminated.